Online dispute resolution
According to Article 14 (1) of the ODR, the European Commission provides a platform for online dispute settlement (OS), which can be found at https://ec.europa.eu/consumers/odr/.
Since you have a very high quality shopping protection by Trusted Shops, Paypal and also Sofort Überweisnung, we are NOT a member of the arbitration office.
We are, however, ready to lead these negotiations.
This applies to our Ebay, Amazon and other web portals.